Privacy Policy

Last Updated: April 2026

Ask4University ("we," "our," or "us"), operated by Smart Steps Education, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ask4university.com.

1. Information We Collect

We collect personal data that you voluntarily provide to us when you:

• Fill out an enquiry form or lead form
• Request a brochure download
• Apply for admission guidance
• Contact us via phone, email, or chat

1.1 Personal Data Collected

• Full Name
• Email Address
• Mobile Phone Number
• State/City of Residence
• Course of Interest
• Preferred University (if specified)

1.2 Sensitive Personal Data

We DO NOT collect, store, or process any Sensitive Personal Data or Information (SPDI) including:

• Financial information (bank details, card numbers)
• Passwords or authentication credentials
• Biometric data
• Government-issued identifiers (Aadhaar, PAN, Passport)
• Health or medical information

Please do not submit any sensitive personal data through our platform.

2. Purpose of Data Collection

We use the personal data collected for the following purposes:

• Responding to your admission-related enquiries
• Providing information about courses, universities, and admission processes
• Sharing relevant updates, reminders, and follow-up communications
• Connecting you with our partner universities for admission purposes
• Improving our website experience and service quality
• Internal analysis and reporting
• Compliance with legal obligations

3. Consent & Communication

By submitting your information through any form on our website, you provide explicit consent for us to:

• Contact you via phone call, SMS, WhatsApp, or email regarding your enquiry
• Share your information with partner universities relevant to your expressed interest
• Send you updates about admission deadlines, scholarships, and related opportunities

This consent is valid for up to 365 days or until withdrawn. You may withdraw your consent at any time by contacting us or using the unsubscribe options provided in our communications.

4. Data Sharing & Disclosure

We may share your personal data with:

• Partner Educational Institutions: Universities you have expressed interest in (e.g., Parul University, Arka Jain University, GLA University, etc.) for admission processing.
• Service Providers: Third-party vendors who assist with communication, analytics, or platform operations (bound by confidentiality agreements).
• Legal Authorities: When required by law, regulation, or legal process.

We DO NOT SELL your personal data to any third parties.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Understand user behavior and improve website performance
• Measure the effectiveness of our advertising campaigns (Google Ads conversion tracking)
• Analyze website traffic (Google Analytics)

The data collected through these tools is processed in accordance with applicable laws and the privacy policies of the respective service providers. You can manage or disable cookies through your browser settings.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. Access to personal data is restricted to authorized personnel on a need-to-know basis. Personal data is retained only for as long as necessary to fulfill the stated purposes or to comply with legal obligations.

7. Your Rights

You have the right to:

• Access your personal data held by us
• Correct inaccurate or incomplete information
• Withdraw consent for data processing
• Request deletion of your personal data

To exercise these rights, please contact our Grievance Officer at the details provided below.

8. External Links

Our website may contain links to third-party websites (including university official sites). We are not responsible for the content, accuracy, or privacy practices of such external websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are intended for individuals who are 18 years of age or older, in accordance with the Digital Personal Data Protection Act, 2023 (India). We do not knowingly collect personal data from individuals under 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

10. Policy Updates

This Privacy Policy may be updated periodically to reflect legal, regulatory, or operational changes. We will post the updated policy on this page with a revised "Last Updated" date. Continued use of our website after updates constitutes acceptance of the revised policy.

11. Contact Us

For any questions, concerns, or to exercise your data rights, please contact: